We offer a 100% refund or product replacement for defective items. Should a product be defective in any way, simply contact us via email for a Return Authorization number. After you contact us, we will send you a return package. Please note that we will not accept a return without prior authorization, a copy of the original invoice, and a note explaining the reason for return. We are not responsible for unauthorized returns. Any unauthorized return will be shipped back at the owner's expense or refused. After we receive the defective item, we will gladly replace it or offer a full refund.
Damaged shipments should be reported to the appropriate carrier immediately for proper claim handling. All other defective merchandise must be returned directly to the appropriate manufacturer for warranty replacement or repair. Please note that if an order is cancelled after 24 hours of credit card processing, you will incur a 20% restocking fee. The same fee applies to any item that is customized or Special Ordered and canceled. Merchandise which has been used, altered, or installed will void any return privileges. Merchandise must be in the condition received, in order to qualify for return.
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